The fine print
DISCLAIMERS AND FAQS
Thank you for checking on our disclaimers. Please note this is the area you will find all the fine print associated with an event and will be where we garner information to solve any question associated with The Chris Cakes Experience.
We price our menus with various minimum charges. They are going to be one of the following depending on your menu choice. Each menu on your quote will have a listing such as $395/80% this tells you what minimums we are applying to your event. The actual dollar amount we are charging for the minimum food charges is listed in the verbage at the top of the quote and is the number next to “Min Food Charges”.
$395 or 50% of estimated food charges.
$395 or 80% of estimated food charges
$395 or 100% of estimated food charges
$495 or 100% of estimated food charges
Ala Carte items are always billed at 100% or, if you go over, by the plate.
Mileage tax and any other fees are not included in the “Min Food Charge” and are additional.
This works pretty simply. If your per plate charges total less than the minimum listed on your estimate we charge the minimum. If you are over that minimum charge we will multiply the number of plates served by the quoted per plate charge. If you have ANY questions about the minimum charge for your event please contact the office before your event takes place. We cannot adjust anything post event. We will be able to tell you exactly to the penny what your minimum charge is based on the parameters you have provided.
Chris Cakes of Saint Louis is located at 3031 Telegraph Road, St Louis, MO 63125. We operate a mobile catering business and conform to all rules set forth by the Missouri Dept of Health that concern our business. If any other licenses, fees, or permits are needed for your event, it is your responsibility to obtain and pay for these items. We will need to be notified if your event needs a temporary health permit. The fees range anywhere from $35 to $150 depending on your locale. We will happily handle acquiring a temporary permit for your event for the food we serve if we are notified with enough notice (14 days generally) and it is required. Most events are covered under our in house health permit and won’t need a temporary permit.
Certain parks and areas around St. Louis have fees associated with their use. This will be passed on to you and noted prior to your event. We never mark these up, we simply pass the cost through.
All of our equipment should be assumed hot. Some even say our servers are the hottest thing about us!
Our grills are propane powered. If you need an electric grill for your event please let us know as soon as possible as there are many more parameters that must be met to use the electric griddle. We will happily discuss those with you prior to your event.
Our pancake grills are propane powered, don’t smoke (it’s not healthy anyway) and have been successfully used indoors since 1969. If you would like more information about the grills or need electric grill information just ask, we are always happy to help!
Weather, Traffic, Car Accidents and Mechanical Breakdown are all things that can and do happen. We do our best to leave early, find a way or send a back up when possible however sometimes the worst happens and we miss an event. We have missed 2 since 2004. We conduct nearly 1000 events a year so the odds of us missing are low. Depending on the circumstances we will work with you to schedule a make up date. Sometimes that is not an option. Please note Chris Cakes STL, LLC is not responsible for any monetary damages associated with a missed event.
DO-
-Call the office
-Tell your server…then watch your email the next day. If no email call the office please.
-Book online
-Email pancakes@chriscakesstl.com
-Make sure you receive your next booking quote, otherwise you are NOT booked.
Don’t
Assume you are re-booked automatically.
Send carrier pigeons
Trust that we heard you in a conversation.
Send Smoke Signals
Hope that maybe we will show up, it’s better to call us to verify.
Visa, Mastercard, AMEX and Discover are all accepted. We also accept cash and checks.
Fundraisers paying with a credit card will be charged an additional 2.5% as the listed price is for cash or check.
Any tax exempt events must provide an exempt letter before or with payment. If it is not available tax will be collected. It can be refunded upon receipt of the letter.
If you notify us in advance we will, at our discretion, invoice your event. There are additional charges associated with that because quoted prices are for payment the day of the event. A PO number does not constitute payment and will be treated as an invoiced event.
Chris Cakes STL does operate 364 days a year, 24 hours a day. There is a mandatory surcharge of 20% added to all events that we cater for on any major holiday (including, but not limited to: Easter, Thanksgiving, New Year’s, and Fourth of July). Other holidays, including, but not limited to Labor Day, Memorial Day, Mother’s Day, and Father’s Day, will have a mandatory surcharge of 15%. These surcharges will be mentioned before the event(s) take place and will be added directly to your invoice and stated as such. We do reserve the right to decline any event on any given day or time. We will not work Christmas Day from 12am to 11:59pm CST.
Chris Cakes STL, LLC does require deposits on certain events. Please understand those deposits secure your date. Due to the nature of our business and the fact we refuse other events for the day you have secured any deposit is non-refundable.
Corporate and Personal deposits will be considered forfeited if they are cancelled anytime within 60 days prior to their event. We will refund anything 60 days prior. We accept bookings a year in advance and often times have already turned down events for your date 60 days prior. This does not apply to fundraisers.
Weather the Day of or facility closed due to weather – We will work with you to find a date within 60 days to utilize your deposit. This is based on our availability. If a date cannot be found then the funds are considered forfeited.
Event Cancels for any other reason-Funds are considered forfeited. We often book fundraisers a year in advance and dates fill fast. Most likely we have declined events for the date your funds were holding and can no longer recoup that time slot.
Please do the best you can to make your estimates as accurate as possible. We do not know your particular situation or crowd and will only be able to load for the amount of people for which you tell us to prepare. If you feel that a second grill is needed on your event please mention that to the office. Most days of the year we can send a second or third grill and flipper, however we do charge for that. To avoid those charges we suggest selling serve times 50 people every 15 minute or so. We can serve 200+ people per hour on each specially designed, propane griddle. If you are anticipating serving more people than that every hour please let us know. We can easily serve thousands of people in a short amount of time, we just need to know what equipment to bring. If your event naturally would require a second grill (usually over 700 people) we will send an additional flipper and grill at no extra charge. We really suggest pre-selling tickets to see what your turnout might be. This is the most cost effective way to hold a fundraiser. Corporate “appreciation” events obviously cannot sell tickets so do the best you can on an estimate. We keep track of your history from year to year and can advise you on a decent estimate after the first year. On all first year events we load heavier just in case we have a larger turnout than expected, however do not factor that extra loading into your estimate as it is often utilized by the all you can eat factor.
Yes! As long as it is at one sitting we will feed you until you are full! In fact it is often more entertaining for us to see you try to eat 36 pancakes! Our national record is 72. Now if you get up and come back 2 hours later we are naturally going to assume that is another meal. If you share a meal and come back for seconds or simply load a plate and feed two people from it we will charge the event back for the second or 3rd meal as if that person came through the line.
We stay an appropriate amount of time to feed the people involved. Our office will work with you to determine that.
Maximum serve time without additional charges is 3hrs however most of our events are about 1.5hrs.
Additional hours can be arranged and cost extra.
Shift work is always set up as multiple events with their own minimum charges.
Our cancellation policy is simple. The below applies unless a deposit was made. If a deposit was made please scroll to the bottom for more information.
Pancakes and Sausage: Before 48 hrs, to the minute, no charges. 47 hrs 59 minutes we will charge the minimum charges listed on the quote.
All other menus 7 days: Before 7 days no charges, after 7 days we charge 100% of estimate.
For Pancakes and Sausage menu: if you cancel less than 48 hrs (we work all hours so the actual 48hrs is important to us not just a casual two days) prior to arrival time you will be billed for the minimum charges indicated on your quote. This is only waived in the event of extremely bad weather, and will be left up to the discretion of Chris Cakes’ office. We have missed one event due to weather, we are not saying it can’t happen however, 99.9% of the time we will be there.
All other menus or specialty items will be charged in full if the event is cancelled less than 7 full calendar days prior to your event. Our office answering machine is on 24 hrs a day at 314.398.3827. As long as you leave a message, that is good enough you will receive an email confirming we received the cancellation. If you do not receive this we have not cancelled your event. We also can be reached in an emergency at 314.498.1006.
Should Chris Cakes STL, LLC miss your event for ANY reason we are not bound to any financial responsibility beyond any deposit that may have been applied towards your account.
COVID-If a venue we were scheduled at closes or a government action prevents gathering in a manner that Chris Cakes can not perform our amazing service then the WEATHER deposit policy applies. THIS WILL BE DETERMINED BY CHRIS CAKES. This applies for Fundraisers and Corporate events. It does not apply to Personal events.
